At Jones, we’re here to support you along your quitting journey. We do not offer refunds or returns once your order has been shipped. If you have any concerns about your order, please email us at customer@quitwithjones.com. We’ll always do our best t

<h2 id="returns--exchanges">Returns &amp; exchanges</h2>At Jones, we&#x2019;re here to support you along your quitting journey. We do not offer refunds or returns once your order has been shipped. If you have any concerns about your order, please email us at <a href="mailto:customer@quitwithjones.com">customer@quitwithjones.com</a>.<h2 id="cancellations">Cancellations</h2>We&#x2019;ll always do our best to accommodate cancellations, but once an order is confirmed we can&#x2019;t guarantee it&#x2019;s possible. Once our warehouse begins preparing your order, cancellations are no longer available.Timing:<ul><li>Orders placed after 10:00 AM ET are packed the following day. If you contact us that same afternoon, we may be able to intercept it before fulfillment.</li><li>Orders placed early in the morning may be fulfilled same day, meaning we likely won&#x2019;t be able to cancel.</li></ul>How to request a cancellation: Email our team at <a href="mailto:customer@quitwithjones.com">customer@quitwithjones.com</a> as soon as possible. If we&#x2019;re able to cancel, we&#x2019;ll send you a confirmation email.Important: If you&#x2019;ve already received a shipping confirmation email, your order has been fulfilled and can no longer be cancelled.

What is your return, exchange or cancellation policy?

We’ll always do our best to accommodate changes or cancellations, but once an order is confirmed, we can’t guarantee modifications will be possible. Once our warehouse begins preparing your order, cancellations are no longer available. Timing:. Order

We&#x2019;ll always do our best to accommodate changes or cancellations, but once an order is confirmed, we can&#x2019;t guarantee modifications will be possible. Once our warehouse begins preparing your order, cancellations are no longer available.Timing:<ul data-start="418" data-end="765"><li data-start="418" data-end="639">Orders placed after 10:00 AM ET are packed the following day. If you place an order in the afternoon and contact us that same day, we may still be able to intercept it before fulfillment the next morning.</li><li data-start="640" data-end="765">Orders placed early in the morning may be fulfilled the same day, which means we likely won&#x2019;t be able to cancel them.</li></ul>How to request a cancellation: Email our team at <a data-start="824" data-end="850" rel="noopener">customer@quitwithjones.com</a> as soon as possible with your request. If we&#x2019;re able to cancel your order, we&#x2019;ll send you a confirmation email.Important: If you&#x2019;ve already received a shipping confirmation email, your order has been fulfilled and can no longer be cancelled.

What is your cancellation policy?

Email us at customer@quitwithjones.com as soon as possible with your order number and a description of your request. We’ll always try to accommodate changes, but we can’t guarantee them once your order is confirmed. Once our warehouse begins preparin

<h2 id="for-one-time-orders">For one-time orders</h2>Email us at <a href="mailto:customer@quitwithjones.com">customer@quitwithjones.com</a> as soon as possible with your order number and a description of your request. We&#x2019;ll always try to accommodate changes, but we can&#x2019;t guarantee them once your order is confirmed. Once our warehouse begins preparing your order, no edits or cancellations can be made.<h2 id="for-subscriptions">For subscriptions</h2>Our support team can help with any subscription change &#x2014; including canceling, skipping a shipment, changing your delivery frequency, updating your shipping address, or changing your next charge date. Just reach out via email at <a href="mailto:customer@quitwithjones.com">customer@quitwithjones.com</a> or through our chat and we&#x2019;ll take care of it for you.Please note that subscription changes only apply to future orders. If an order has already been confirmed, it has begun processing and cannot be changed.

How do I edit or cancel my order or subscription?

If you’d like to change the shipping method for an order you’ve already placed, email us at customer@quitwithjones.com as soon as possible. Please include your order number (found in your order confirmation email). If an upgrade is possible, we’ll se

If you&#x2019;d like to change the shipping method for an order you&#x2019;ve already placed, email us at <a data-start="206" data-end="232" rel="noopener">customer@quitwithjones.com</a> as soon as possible. Please include your order number (found in your order confirmation email).If an upgrade is possible, we&#x2019;ll send you an invoice for the cost of the shipping change.Important:<ul data-start="448" data-end="671"><li data-start="448" data-end="573">We can&#x2019;t guarantee the we can update your shipping method after your order is confirmed, but we&#x2019;ll do our best to accommodate your request. Once our warehouse begins preparing your order, no changes can be made.&#xA0;</li><li data-start="574" data-end="671">For future orders, you can select express shipping at checkout to ensure faster delivery.</li></ul>

How can I upgrade my shipping method after placing an order?

We can’t guarantee we can update your shipping address once your order has been confirmed.

If you need to update the shipping address for an order you&#x2019;ve already placed, email us at <a data-start="196" data-end="222" rel="noopener">customer@quitwithjones.com</a> as soon as possible. Please include:<ul data-start="264" data-end="369"><li data-start="264" data-end="330">Your order number (found in your order confirmation email)</li><li data-start="331" data-end="369">The corrected shipping address</li></ul>Important:<ul data-start="388" data-end="730"><li data-start="388" data-end="498">We&#x2019;ll do our best to make the change, but we can&#x2019;t guarantee address updates once your order is confirmed. Once our warehouse begins preparing your order, the shipping address cannot be updated.</li><li data-start="499" data-end="561">Please double-check your address before placing your order. We&#x2019;re unable to refund or re-ship orders sent to incorrect or incomplete addresses provided at checkout.</li></ul>

How can I change my shipping address after I place my order?

Our fulfillment team packs orders 7 days a week.

Due to a supply chain disruption, we are currently experiencing a delay in processing time for the 4mg cherry mints. We apologize for the inconvenience here and will provide updates on affect orders as soon as possible. Our fulfillment team packs orders 7 days a week.Fulfillment timing:<ul data-start="222" data-end="365"><li data-start="222" data-end="291">Orders placed after 10:00 AM ET are packed the following day.</li><li data-start="292" data-end="365">Orders placed early in the morning may be fulfilled the same day.</li></ul>Processing &amp; carrier transfer:<ul data-start="404" data-end="615"><li data-start="404" data-end="520">Once fulfilled, please allow 1&#x2013;4 days for order processing while your package is transferred to the carrier.</li><li data-start="521" data-end="615">On your tracking link, this stage may appear as &#x201C;Pre-Shipment&#x201D; or &#x201C;Label Created.&#x201D;</li></ul>Shipping estimates (after carrier scan) for standard shipping:<ul data-start="664" data-end="732"><li data-start="664" data-end="697">Continental USA: 4&#x2013;6 days</li><li data-start="698" data-end="732">Alaska &amp; Hawaii: 7&#x2013;10 days</li></ul>

How long does fulfillment and shipping take?

Order confirmations are emailed to the email address provided at checkout. If you have placed an order and do not receive a confirmation email, it's possible you used an alternative email or made a typo. Please verify that your email address was corr

Order confirmations are emailed to the email address provided at checkout. If you have placed an order and do not receive a confirmation email, it&apos;s possible you used an alternative email or made a typo. Please verify that your email address was correctly entered during the purchase. Reach out to us (customer@quitwithjones.com) with your full name, any possible email address you could have used, and additional information we can use to verify your order (phone number, address, etc.). We can update your details in our system and resend any confirmation emails along with tracking updates to your corrected email address.

What should I do if I cannot find my order confirmation?

Once your order ships, you will receive an email notification that will include your tracking number.

Due to a supply chain disruption, we are currently experiencing a delay in processing time for the 4mg cherry mints. We apologize for the inconvenience here and will provide updates on affect orders as soon as possible.&#xA0;Once your order ships, you will receive an email that will include your tracking number. Just a heads up - tracking numbers can take up to 24 hours to send.

How do I know if my order has been shipped?

If your package has not been delivered by the expected date, please check your tracking information, which was emailed to you. In some cases, orders may still be in transit but will arrive soon. If your package has been marked as delivered and you ha

If your package has not been delivered by the expected date, please check your tracking information, which was emailed to you. In some cases, orders may still be in transit but will arrive soon. If your package has been marked as delivered and you have not received it, please ensure that the delivery address is correct and check with USPS or other mail recipients, like your doorman doorman or local USPS pickup facility. In rare cases, an order can be marked as delivered and arriver a few days later if the individual delivering your package marks your package as delivered incorrectly.&#xA0;If you can&apos;t find your tracking information, or if you believe your order is lost, please email us at <a href="mailto:customer@quitwithjones.com">customer@quitwithjones.com</a> with your order number (or other identifying information like your email, phone number, shipping address, etc.) and we will help you with next steps to resolve the issue.&#xA0;

What should I do if my order hasn't been delivered or is missing?

Yes, we ship to all 50 states. Unfortunately, we only ship domestically at this time.

Yes, we ship to all 50 states. Unfortunately, we only ship domestically at this time, but we hope to expand soon!

Do you ship to all US states? What about internationally?

Please contact us at customer@quitwithjones.com if there’s any issue with your order.

Please contact us at customer@quitwithjones.com if there&#x2019;s any issue with your order.

How do I replace my lost, stolen, or damaged order?

We’re sorry you didn’t get the right item in your order! Please email us at customer@quitwithjones.com to report the issue so we can make it right. When you contact us, include:. A photo of the item you received. The name of the missing item(s). We’l

We&#x2019;re sorry you didn&#x2019;t get the right item in your order! Please email us at <a data-start="159" data-end="185" rel="noopener">customer@quitwithjones.com</a> to report the issue so we can make it right.When you contact us, include:<ul data-start="268" data-end="348"><li data-start="268" data-end="308">A photo of the item you received</li><li data-start="309" data-end="348">The name of the missing item(s)</li></ul>We&#x2019;ll review your request promptly and work to resolve it as quickly as possible.

What do I do if I receive the wrong item in my order?

After your order is placed and processed, you’ll receive a confirmation email with your order details. This email will also include:. Your tracking number. A link to our tracking page. Tracking availability:It can take 1–2 business days for tracking

After your order is placed and processed, you&#x2019;ll receive a confirmation email with your order details. This email will also include:<ul data-start="255" data-end="319"><li data-start="255" data-end="283">Your tracking number</li><li data-start="284" data-end="319">A link to our tracking page</li></ul>Tracking availability: It can take 1&#x2013;2 business days for tracking information to become active in our system. If you don&#x2019;t see updates right away, don&#x2019;t worry&#x2014;check back a little later.

How do I track my order?

quit-with-jones

Common questions regarding orders, subscriptions, shipping, refunds, and returns.

Orders & Shipping