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Frequently Asked Questions
Learn about how Jones works, what’s in your kit, and how to get started.
Orders & Shipping
Common questions regarding orders, subscriptions, shipping, refunds, and returns.
Subscription Management & Benefits
Learn more about subscriber benefits and how to update, skip, or cancel your Jones subscription.
Nicotine Replacement Therapy (NRT)
Learn about NRT and why it’s the best way to quit.
How Do I Use My Mints?
Tips for taking your nicotine mints safely and effectively.
Your Quitting Journey
Support to stay on track.
Jones App
Learn more about the Jones App and how to use it.
Articles
What is the daily check-in?
The daily check-in asks you to log your nicotine use, mood, and reflections from the day. It's a daily practice that keeps you motivated and accountable to your goals.You are 3x more likely to stay on track by completing daily check-ins
What happens if I miss a daily check-in one day?
No worries, you can go back and fill in missing days using the calendar or "Missed a Day? Fix it Here" feature Just open the feature, select the date, and log what you used. If you used nothing that day, leave everything at zero and hit save. That...
Do I have to check in every day?
You don't have to, but we recommend it! If you miss a day, you can always fill in any missed data from your calendar view.
Can I change or reset my quit date?
Yes. You can reset your quit date at any time by clicking the edit icon on your home screen. Changing it will update your "better days," money saved, and puffs/cigs/pouches not taken accordingly. Your old quit date is not saved. Changing your quit...
What is "Days Until Quit Date"?
"Days Until Quit Date" is a countdown that shows how many days are left until your scheduled quit date. Once your quit date arrives, this counter disappears and is replaced by "Better Days", which starts tracking how long you've been on your quit...
What are "better days?"
"Better days" represent the current day you're on on your quitting journey, starting from your quit date. On the day of your quit date, you're "better days" starts counting at 1, and it increments every day from that quit date.
What is "Track as you go"?
Track as you go lets you log nicotine use in the moment, throughout the day, instead of waiting until your daily check-in. When you complete a daily check-in, your logged nic from the day will be saved so you don't have to recall it again.
What is my Check-In Streak?
Your check-in streak is the numher you see next to the lighning bolt icon in your own and other users' profiles, representing how many days in a row you've completed a daily check-in. As long as you checked in, your streak grows, regardless of...
What are Vape-Free Days / Smoke-Free Days / Pouch-Free Days?
This is the total cumulative count of days you've logged with zero use of your primary nicotine product, whether that's vapes, cigs, or pouches. These days don't need to be in a row — every clean day you log counts, even if there are gaps in...
What are Nicotine-Free Days?
This is the total cumulative count of days you've logged with zero nicotine use across all types — vapes, cigarettes, pouches, and mints. Using mints on a given day means that day does not count as nicotine-free.
What is my Vape-Free Streak / Smoke-Free Streak / Pouch-Free Streak?
This shows your longest-ever consecutive run of logged days with zero use of your primary nicotine product. It's an all-time best, so the number only goes up, never down. If you have a slip-up or forget to log a day, your current run ends, but...
What is my Nicotine-Free Streak?
This is your longest-ever consecutive run of logged days with zero nicotine use across all types, including mints. Like the vape-free streak, it's an all-time best and only ever increases.
How is Money Saved calculated?
Money Saved is calculated from your quit date onward, based on the weekly spend you entered during onboarding. It accumulates every day, reflecting the money you're no longer spending on your previous nicotine habits. Resetting your quit date will...
How are Puffs / Cigs / Pouches Not Taken calculated?
This is estimated based on your baseline nicotine use from onboarding (device or nicotine type, strength, and how quickly you go through it). Every day since your quit date, your full daily baseline is credited as "not taken."
Does not logging anything mean I had a clean day?
No. If you don't log anything for a day, that day is simply skipped! It doesn't count as clean and it doesn't count as use. To get credit for a clean day you forgot to log, use "Missed a Day? Fix it Here," leave everything at zero, and hit Save.
Do Jones mints count as nicotine?
Yes, mints contain nicotine (2mg or 4mg) and are tracked as NRT use. A day where you used mints counts as vape-free (if you didn't vape), but does not count as nicotine-free.
How can I see my progress?
There are a few ways to check in on how far you've come. You can view your current level and tap "View all achievements" to see a full list of every goal you've completed on your journey so far. You can also check the chart on your home screen,...
What do the colors mean on my calendar?
The colors on the calendar refelct the mood you selected that day in your daily check in. Purple for not great, orange for spiraling, blue for so-so, pink for solid, green for good, and yellow for great. A neutral color means you didn't complete a...
How do I level up inside the Jones app?
To level up, complete all the goals listed under your current level. Goals are a mix of actions tied to your quit journey — like checking in several days in a row, asking Coach Jones a question, playing a round of Quittle, or going vape-free for a...
What is the daily check-in?
The daily check-in asks you to log your nicotine use, mood, and reflections from the day. It's a daily practice that keeps you motivated and accountable to your goals.You are 3x more likely to stay on track by completing daily check-ins
What happens if I miss a daily check-in one day?
No worries, you can go back and fill in missing days using the calendar or "Missed a Day? Fix it Here" feature Just open the feature, select the date, and log what you used. If you used nothing that day, leave everything at zero and hit save. That...
Do I have to check in every day?
You don't have to, but we recommend it! If you miss a day, you can always fill in any missed data from your calendar view.
Can I change or reset my quit date?
Yes. You can reset your quit date at any time by clicking the edit icon on your home screen. Changing it will update your "better days," money saved, and puffs/cigs/pouches not taken accordingly. Your old quit date is not saved. Changing your quit...
What is "Days Until Quit Date"?
"Days Until Quit Date" is a countdown that shows how many days are left until your scheduled quit date. Once your quit date arrives, this counter disappears and is replaced by "Better Days", which starts tracking how long you've been on your quit...
What are "better days?"
"Better days" represent the current day you're on on your quitting journey, starting from your quit date. On the day of your quit date, you're "better days" starts counting at 1, and it increments every day from that quit date.
What is "Track as you go"?
Track as you go lets you log nicotine use in the moment, throughout the day, instead of waiting until your daily check-in. When you complete a daily check-in, your logged nic from the day will be saved so you don't have to recall it again.
What is my Check-In Streak?
Your check-in streak is the numher you see next to the lighning bolt icon in your own and other users' profiles, representing how many days in a row you've completed a daily check-in. As long as you checked in, your streak grows, regardless of...
What are Vape-Free Days / Smoke-Free Days / Pouch-Free Days?
This is the total cumulative count of days you've logged with zero use of your primary nicotine product, whether that's vapes, cigs, or pouches. These days don't need to be in a row — every clean day you log counts, even if there are gaps in...
What are Nicotine-Free Days?
This is the total cumulative count of days you've logged with zero nicotine use across all types — vapes, cigarettes, pouches, and mints. Using mints on a given day means that day does not count as nicotine-free.
What is my Vape-Free Streak / Smoke-Free Streak / Pouch-Free Streak?
This shows your longest-ever consecutive run of logged days with zero use of your primary nicotine product. It's an all-time best, so the number only goes up, never down. If you have a slip-up or forget to log a day, your current run ends, but...
What is my Nicotine-Free Streak?
This is your longest-ever consecutive run of logged days with zero nicotine use across all types, including mints. Like the vape-free streak, it's an all-time best and only ever increases.
How is Money Saved calculated?
Money Saved is calculated from your quit date onward, based on the weekly spend you entered during onboarding. It accumulates every day, reflecting the money you're no longer spending on your previous nicotine habits. Resetting your quit date will...
How are Puffs / Cigs / Pouches Not Taken calculated?
This is estimated based on your baseline nicotine use from onboarding (device or nicotine type, strength, and how quickly you go through it). Every day since your quit date, your full daily baseline is credited as "not taken."
Does not logging anything mean I had a clean day?
No. If you don't log anything for a day, that day is simply skipped! It doesn't count as clean and it doesn't count as use. To get credit for a clean day you forgot to log, use "Missed a Day? Fix it Here," leave everything at zero, and hit Save.
Do Jones mints count as nicotine?
Yes, mints contain nicotine (2mg or 4mg) and are tracked as NRT use. A day where you used mints counts as vape-free (if you didn't vape), but does not count as nicotine-free.
How can I see my progress?
There are a few ways to check in on how far you've come. You can view your current level and tap "View all achievements" to see a full list of every goal you've completed on your journey so far. You can also check the chart on your home screen,...
What do the colors mean on my calendar?
The colors on the calendar refelct the mood you selected that day in your daily check in. Purple for not great, orange for spiraling, blue for so-so, pink for solid, green for good, and yellow for great. A neutral color means you didn't complete a...
How do I level up inside the Jones app?
To level up, complete all the goals listed under your current level. Goals are a mix of actions tied to your quit journey — like checking in several days in a row, asking Coach Jones a question, playing a round of Quittle, or going vape-free for a...