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<p>At Jones, we&#x2019;re here to support you along your quitting journey. While we understand that circumstances can change, we do not offer refunds or returns once your Jones order has been shipped. If you have any concerns about your order, please don&#x2019;t hesitate to reach out to us at <a href="mailto:customer@quitwithjones.com" style="text-decoration:inherit;" rel="noopener noreferrer" data-token-index="1" tabindex="0" id="isPasted">customer@quitwithjones.com</a>.</p>

At Jones, we’re here to support you along your quitting journey. While we understand that circumstances can change, we do not offer refunds or returns once your Jones order has been shipped. If you have any concerns about your order, please don’t hes

What’s your return or exchange policy?

Orders & Shipping

What are the ingredients in Jones mints?

How does Jones work?

What comes in my Jones order?

Is the packaging recyclable? Is it discreet?

What is the minimum age to purchase products from Jones?

Why does the Jones travel tin have buttons?

How do I open the Jones travel tin?

How is Jones making an impact on solving the bigger problem of vaping?

Where did the name Jones come from?

Where can I download the Jones app?

How long can I text with Jones?

Frequently Asked Questions

How long does fulfillment and shipping take?

What should I do if I cannot find my order confirmation?

How do I know if my order has been shipped?

What should I do if my order hasn't been delivered or is missing?

What is your cancellation policy?

How do I edit or cancel my order after it’s been placed?

When will I get my refund?

How can I change my shipping address after I place my order?

How can I upgrade my shipping method after placing an order?

Do you ship to all US states? What about internationally?

How do I replace my lost, stolen, or damaged order?

What do I do if I receive the wrong item in my order?

How do I track my order?

When will my subscription start?

Why do I see that another order was confirmed a month after I placed my first order?

How do I cancel my Jones subscription?

How do I edit my Jones subscription?

How do I update my payment method or shipping address for my Jones Subscription?

How do I skip a subscription shipment?

I'm having trouble logging

What are the benefits of a Jones subscription?

Why should I opt for a Jones subscription instead of a one-time purchase?

Subscription Management & Benefits

What are the benefits of behavioral support? Isn’t NRT enough?

Should I taper off my vape or start quitting with NRT right away?

For youth quitting, is NRT part of the equation?

What if my child or pet eats a Jones mint?

Can I use Jones NRT if I take other medications?

Can I drink alcohol and use Jones NRT?

What if I need to use NRT for longer than 12 weeks?

How long will it take me to quit?

Can I use NRT if I’m pregnant or breastfeeding?

How much NRT should I take?

What should I do if I experience side effects from NRT?

Is NRT safe? What are the health risks?

Why should I take nicotine to quit nicotine?

What’s the difference between NRT and Zyn?

Is nicotine bad for me?

What is nicotine replacement therapy (NRT)?

Nicotine Replacement Therapy (NRT)

Can I use Jones to quit other forms of nicotine, like cigarettes or Zyns?

Can I eat immediately before or while using my NRT?

Why do Jones mints tingle?

How many mints can I take each day?

How should I take Jones mints?

How Do I Use My Mints?

Why not quit cold turkey?

Will I gain weight if I quit vaping, smoking, or nicotine?

How do I bounce back from a slip up?

How does the Jones App help me quit?

Your Quitting Journey

What’s your return or exchange policy?Updated 5 months ago