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Frequently Asked Questions
Learn about how Jones works, what’s in your kit, and how to get started.
Orders & Shipping
Common questions regarding orders, subscriptions, shipping, refunds, and returns.
Subscription Management & Benefits
Learn more about subscriber benefits and how to update, skip, or cancel your Jones subscription.
Nicotine Replacement Therapy (NRT)
Learn about NRT and why it’s the best way to quit.
How Do I Use My Mints?
Tips for taking your nicotine mints safely and effectively.
Your Quitting Journey
Support to stay on track.
Jones App
Learn more about the Jones App and how to use it.
Articles
What is the daily check-in?
The daily check-in asks you to log your nicotine use, mood, and reflections from the day. It's a daily practice that keeps you motivated and accountable to your goals.You are 3x more likely to stay on track by completing daily check-ins
What happens if I miss a daily check-in one day?
No worries, you can go back and fill in missing days using the calendar or "Missed a Day? Fix it Here" feature Just open the feature, select the date, and log what you used. If you used nothing that day, leave everything at zero and hit save. That...
Do I have to check in every day?
You don't have to, but we recommend it! If you miss a day, you can always fill in any missed data from your calendar view.
Can I change or reset my quit date?
Yes. You can reset your quit date at any time by clicking the edit icon on your home screen. Changing it will update your "better days," money saved, and puffs/cigs/pouches not taken accordingly. Your old quit date is not saved. Changing your quit...