quit-with-jones

To update your subscription shipping address or payment method, reach out to our support team via email at <a href="mailto:customer@quitwithjones.com">customer@quitwithjones.com</a> or through our chat and we&#x2019;ll take care of it for you.For shipping address updates, just let us know your new address and we&#x2019;ll update it right away.For payment method updates, please do not include your credit card information in your message. Our team will work with you to update your payment details securely.Please note that changes only apply to future subscription orders, not any order that has already been confirmed.

You can update your credit card information within your Jones account. Please login to your account on our website to adjust the information. Login is on the top right-hand corner—you’ll need the email you used to purchase.

How can I update the credit card on file?

Subscription Management & Benefits

What are the ingredients in Jones mints?

Why does the Jones travel tin have buttons?

How does Jones work?

What comes in my Jones order?

Is the packaging recyclable? Is it discreet?

What is the minimum age to purchase products from Jones?

Does Jones have a loyalty or rewards program?

How do I open the Jones travel tin?

How is Jones making an impact on solving the bigger problem of vaping?

Where did the name Jones come from?

How long can I text with Jones?

Can I use my HSA or FSA with Jones?

Frequently Asked Questions

What is your return, exchange or cancellation policy?

What is your cancellation policy?

How do I edit or cancel my order or subscription?

How can I upgrade my shipping method after placing an order?

How can I change my shipping address after I place my order?

How long does fulfillment and shipping take?

What should I do if I cannot find my order confirmation?

How do I know if my order has been shipped?

What should I do if my order hasn't been delivered or is missing?

Do you ship to all US states? What about internationally?

How do I replace my lost, stolen, or damaged order?

What do I do if I receive the wrong item in my order?

How do I track my order?

Orders & Shipping

Why should I opt for a Jones subscription instead of a one-time purchase?

What are the benefits of a Jones subscription?

When will my subscription start?

Why do I see that another order was confirmed a month after I placed my first order?

How do I cancel my Jones subscription?

How do I edit my Jones subscription?

How do I update my payment method or shipping address for my Jones Subscription?

How do I skip a subscription shipment?

I'm having trouble logging

What are the benefits of behavioral support? Isn’t NRT enough?

Should I taper off my vape or start quitting with NRT right away?

For youth quitting, is NRT part of the equation?

What if my child or pet eats a Jones mint?

Can I use Jones NRT if I take other medications?

Can I drink alcohol and use Jones NRT?

What if I need to use NRT for longer than 12 weeks?

How long will it take me to quit?

Can I use NRT if I’m pregnant or breastfeeding?

How much NRT should I take?

What should I do if I experience side effects from NRT?

Is NRT safe? What are the health risks?

Why should I take nicotine to quit nicotine?

What’s the difference between NRT and Zyn?

Is nicotine bad for me?

What is nicotine replacement therapy (NRT)?

Nicotine Replacement Therapy (NRT)

Can I use Jones to quit other forms of nicotine, like cigarettes or Zyns?

Can I eat immediately before or while using my NRT?

Why do Jones mints tingle?

How many mints can I take each day?

How should I take Jones mints?

How Do I Use My Mints?

Why not quit cold turkey?

Will I gain weight if I quit vaping, smoking, or nicotine?

How do I bounce back from a slip up?

Your Quitting Journey

What are "better days?"

What is the Daily Check-In?

What happens if I miss a Daily Check-In?

Do I have to check in every day?

Can I change or reset my Quit Date?

What is my check-in streak?

What are vape/smoke/pouch-free days?

What are Nicotine-Free Days?

What is my vape/smoke/pouch-free streak?

What is my Nicotine-Free Streak?

How is money saved calculated?

How are puffs/cigs/pouches not taken calculated?

Does not logging anything mean I had a clean day?

Do Jones mints count as nicotine?

How can I see my progress?

What do the colors mean on my calendar?

How do I level up inside the Jones app?

What is the Jones app?

Where can I download the Jones app?

Jones App

What is the daily check-in?

What happens if I miss a daily check-in one day?

Can I change or reset my quit date?

What is "Days Until Quit Date"?

What is "Track as you go"?

What is my Check-In Streak?

What are Vape-Free Days / Smoke-Free Days / Pouch-Free Days?

What is my Vape-Free Streak / Smoke-Free Streak / Pouch-Free Streak?

How is Money Saved calculated?

How are Puffs / Cigs / Pouches Not Taken calculated?

How do I update my payment method or shipping address for my Jones Subscription?Updated a month ago